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This is a ridiculous story (in the sense of said customer’s behaviour) but yet very helpfull

colonnaandsmalls

I am, as are all of the people who enter our shop and the people who work for us; involved in experiences that play out upon a certain landscape.  I have looked at our shop’s specific terrain in depth many times before. After a recent experience (that I will detail shortly).  I am inclined to look further a field at what underpins the wider land upon which all types of retail and hospitality businesses play out their stories.  I want to look at the lawful rights that sit in the background.

At the end of November last year a person entered our store and enquired as to whether we served a decaf black tea (this is rare, normally the communication of what we do in the shop makes this highly unlikely).  The staff politely explained our focus as a speciality coffee shop, and that all the non-coffee products we have…

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